The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by demonstration of a NatHERS assessment that shows evidence of ethical practice, planning and priority setting, compliance with organisational quality requirements, as well as the preparation of a personal development plan.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to:

demonstrate personal motivation and commitment to the work role

manage day-to-day responsibilities and conflicting demands as a NatHERS assessor in an efficient and cooperative manner

relate positively to clients, fellow workers and the management team

assess personal strengths and weaknesses, and plan and implement an appropriate personal development plan

demonstrate ethical practice and compliance with the requirements of the appropriate industry accreditation or licensing body in conducting NatHERS assessments

comply with organisational quality assurance requirements for NatHERS assessments

have knowledge of the accreditation and licensing requirements for NatHERS assessors.

Context of and specific resources for assessment

Assessment of this unit:

must be in the context of the work environment

may be conducted in an off-site context, provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills

must meet relevant compliance requirements.

Resource implications for assessment include:

relevant codes, standards and government regulations

computer equipment suitable for generating reports

technical reference library with current publications on work organisation, goal setting, time management, ethical practice, quality assurance, and accreditation and licensing requirements for NatHERS assessors.

Method of assessment

Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:

written and/or oral assessment

observed, documented and/or first-hand testimonial evidence of the candidate conducting a NatHERS assessment that shows evidence of:

ethical practice

planning and priority setting

compliance with organisational quality requirements

preparation of a personal development plan.

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Required skills

analytical skills to interpret documents, such as legislation and codes of practice

communication skills to relate in an ethical manner to a broad range of people from diverse social, economic and cultural backgrounds

decision-making and problem-solving skills to analyse situations and make decisions consistent with client needs and regulatory and industry codes of practice

literacy skills to read and interpret a variety of texts, including accreditation requirements, legislation, regulations and codes of practice

numeracy skills to calculate and interpret data, such as the time taken to move between different appointments

planning, organising and scheduling skills to undertake work-related tasks, such as establishing a schedule of NatHERS assessments

research skills to identify and locate documents and information relating to NatHERS assessments

technology skills to access online information on thermal performance, quality practices, accreditation requirements and professional development opportunities

time-management skills to plan and complete NatHERS assessment in a timely, cost-efficient manner

Required knowledge

accreditation and licensing for NatHERS assessors:

accreditation and licensing requirements

accrediting and licensing bodies

business technologies for improving efficiency and effectiveness in managing work priorities and commitments

principles and techniques of:

performance measurement

personal behaviour, self-awareness and personality traits identification

personal development planning

personal goal setting

personal presentation

time management

work methods and practices that improve personal performance

professional development:

assessment of personal professional development needs

professional networks and associations relating to NatHERS assessment

training relating to sustainability and NatHERS assessment

quality system:

quality manual

quality plan

quality records

quality system documentation

quality system processes

relevant commonwealth, state or territory and local government legislation and regulations relating to:

anti-discrimination and equal opportunity

consumer protection, fair trading and trade practices

employment and industrial relations

NatHERS assessment

privacy

work health and safety

roles and functions of industry bodies

sources of specialist advice relating to the provision of NatHERS assessment services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Personal qualities may include:

adherence to organisational policies and procedures

appropriate interpersonal communication

commitment to maintaining appropriate personal presentation

commitment to use of sustainable work practices.

Effective communication strategies may include:

active listening

being non-judgemental

exploring problems in a positive manner

expressing an individual perspective

providing sufficient time for questions and responses

providing summarising and reflective responses in conflict situations

using appropriate words, behaviour and posture

using clarifying and summarising questions

using clear and concise language

using culturally appropriate communication

using plain English

using verbal and non-verbal communication.

Work situations may include:

different conditions:

challenging cultural, social and physical conditions

conflict

stress

time pressure

different locations:

office

other locations visited while performing duties as a NatHERS assessor

residences

vehicle.

Personal presentation requirements may include:

company uniform

corporate image

dress

footwear

greeting and farewell

grooming

identity badge

personal care

personal hygiene

positive image

punctuality.

Sources of specialist advice on NatHERS software, protocols and assessment may include:

accreditation and licensing bodies

colleagues

employer

environmental consultants

government agencies

industry bodies

industry practitioners

mentors

NatHERS product suppliers

supervisors

technical experts

tradespeople.

Personal work responsibilities, priorities and accountabilities may include:

complying with security procedures

conducting NatHERS assessments

dealing with conflicting goals

determining work and personal needs

meeting duty of care requirements

meeting individual and team goals and targets

meeting work health and safety requirements

meeting quality assurance requirements

mentoring and supporting others

modelling sustainable practice

planning new work

prioritising and scheduling work and other activities

promoting corporate image of organisation

reassessing performance

reporting on work performance

working in a team.

Strengths and weaknesses in NatHERS assessment services are assessed against:

industry competency standards

job requirements

relevant benchmarks.

Skills and knowledge relating to may include:NatHERS assessment may include:

alternative technologies

climate change

energy, water and waste efficiency

greenhouse gas emissions and reduction strategies

NatHERS assessment techniques

NatHERS products

insurance

passive building design

regulatory environment.

Sources of advice on matters relating to ethical practice may include:

accreditation and licensing bodies

colleagues

employer

government agencies

industry bodies

industry practitioners

mentors

supervisors

technical experts

workplace coaches.

Accreditation and licensing requirements may include:

being accredited or licensed with the appropriate agency

being responsible for providing advice independent of commercial interest to the client

holding professional indemnity and other applicable insurance

meeting fit and proper person requirements

possessing suitable qualifications and experience.